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1. Purpose
This page explains how an Authorized User may request access termination and deletion of personal information associated with a SkyView Pro account. Archiving or disabling an account revokes access but does not necessarily delete all records.
2. Submit a Request
- First contact the flight school or flying club that created or manages your account. The organization controls most information within its SkyView Pro account and can archive your account or submit a deletion request.
- You may also email privacy@skyviewpro.app with your name, account email, flight school, and a clear description of the request.
SkyView Pro will acknowledge a request within five business days. We may verify identity and authority and may refer the request to the controlling flight school.
3. Timing
For a verified request that is approved by the controlling Customer or otherwise required by law, SkyView Pro will use commercially reasonable efforts to complete targeted deletion from active systems and off-site backups within 90 days. The 90-day period may be extended where permitted by law because of request complexity, technical limitations, legal preservation duties, or the need to coordinate with the Customer. We will communicate a material extension.
4. Information Generally Deleted or De-identified
- Account profile, contact information, role, preferences, and device or push identifiers.
- Documents, notes, booking information, and training or operational records, subject to the Customer's instructions and legal retention requirements.
- Other Customer Data that can reasonably be isolated and deleted without impairing records that must be retained.
5. Information That May Be Retained
- Invoices, payment, tax, accounting, contract, and transaction records for up to seven years or longer if required by law.
- Security and audit logs for up to one year after deletion, or longer for an investigation, dispute, or legal hold.
- Information needed to establish, exercise, or defend legal claims; comply with subpoenas, court orders, aviation or other recordkeeping requirements; address chargebacks; prevent fraud; or satisfy another legal obligation.
- Aggregated or de-identified information that cannot reasonably be linked to you.
6. Mobile Application Deletion Requests
The mobile application may not provide a standalone in-app deletion button because account lifecycle is ordinarily managed by the flight school. Users may initiate a deletion request through their school or by emailing privacy@skyviewpro.app. Information about this process is made available through SkyView Pro’s mobile application listing and privacy materials.
7. Contact and Changes
Questions may be sent to privacy@skyviewpro.app. SkyView Pro may update this page to reflect legal, technical, or operational changes. Material changes will be identified by a revised effective date.